Frequently Asked Questions

Issues and Troubleshooting FAQ

Unknown Publisher: Do you want to allow this app to make changes to your device?

You may see this message when attempting to run one of our software programs. This message is controlled by your Windows User Account Control settings.

Please NOTE: Changing this setting, will change notifications for ALL apps on your computer.

Error: -2147467259 Could not find file or Could not open database

This error indicates the program cannot find the database that holds your measurements charts and styles.

Error: 3265 Item cannot be found in the collection...

This error indicates that there is a problem with the database used by your program.

Error 5: Access to program database is not allowed.

This error indicates that something on your computer is blocking access to the folder where your program resides.

  1. Right mouse click on the program icon on your Windows desktop.
  2. Choose Properties from the pop up menu.
  3. Click on the Security tab.
  4. Make sure that all permissions for SYSTEM are set to Allow.
  5. If any are set to DENY, click the Advanced button and change the permissions to Allow full access to the program folder.

Error 5: Configuration system failed to initialize

This error indicates that there is a problem with the location where the program saves its configuration settings. If you continue to receive this error message, contact technical support for assistance.

  1. Go to the Start menu and click on Computer.
  2. Find the AppData folder in the right column and double click to open it.
  3. Double click on the Local folder to open it.
  4. Scroll down to find the Wild Ginger Software Inc folder.
  5. Right mouse click on the Wild Ginger Software Inc folder and choose Delete from the pop up menu.
  6. Click Yes to delete the folder.
  7. Launch your program again from the desktop icon and it should regenerate the configuration files.
  8. You may have to activate your program again with your product key.

Error: Invalid Server Response

This error indicates an inability to connect to our activation server.

Error: Unknown

This can be an issue with your password. You may have selected a password that is too long, includes symbols or is multiple words.