Help and Support

Customer Service

Wild Ginger offers totally free (yep, we said totally free) tech support by our friendly staff Monday through Friday from 9:00 AM - 4:30 PM, Central Time, USA.

You can also email any old time. If you need help outside of those hours try posting to our user community or check out our video tutorials and help articles that are available instantly, any time.

Proof of purchase by the registered user may be required. We may decide not to provide support to customers who are not willing to comply with product registration or proof-of-purchase requests.

Although it has not happened in our 26-year (and counting) history, we also reserve the right to begin charging a fee for technical support. Cats gotta eat.

Since we actually like to connect with our customers, we try really hard to reply to all calls and email within a few hours. Please contact us again if you have not heard from us within one or two business days. It is possible that your email or voice got lost in the clouds somewhere.

Technical Support Options

Updates and Upgrades

Legacy Software Support