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Help and Support


Customer Service and Technical Support


 

Wild Ginger offers totally free (yep, we said totally free) tech support by our friendly, Tennessee-based staff Monday through Friday from 9:00 AM - 4:30 PM, Central Time, USA.


You can also email support@wildginger.com any old time. If you need help outside of those hours try posting to our user community or check out our video tutorials and help articles that are available instantly, any time.


Proof of purchase by the registered user may be required. We may decide not to provide support to customers who are not willing to comply with product registration or proof-of-purchase requests.


Although it has not happened in our 20-year history, we also reserve the right to begin charging a fee for technical support. Cats gotta eat.


Since we actually like to connect with our customers, we try really hard to reply to all calls and email within a few hours. Please contact us again if you have not heard from us within one or two business days. It is possible that your email or voice got lost in the clouds somewhere.


Technical Support Options

  • Toll-free telephone support in the US
  • Free telephone support via Skype
  • Toll-call technical support outside the US
  • Free email technical support
  • Remote support via Go To Meeting or Skype
  • If you have any questions regarding our customer service or technical support, please contact support@wildginger.com or call us at 888-929-9453 (615-952-3303)

Updates and Upgrades

  • Free updates are only provided within the current version.
  • Once a version has been discontinued, only the final update for that version will be available.
  • Upgrades to newer versions are available for a fee.

Legacy Software Support

  • While it is our intent to offer free technical support for as long as you own our software products, advancing technologies may prevent us from supporting some of our older products indefinitely.
  • We will make every attempt to answer questions and help you use your software for as long as we can.