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Help and Support


Orders Frequently Asked Questions


 
How do I download products I have already paid for?

To download programs that you have already paid for, follow the steps below.


  • Sign into your account in our webstore.
  • Click on Orders to view all of your completed orders.
  • Select the order containing the program you wish to download.
  • Click the Start Download button to begin the download process.
  • If the Start Download button is no longer active, please contact technical support.
 
Where is my product key?

To find your product key, follow the steps below.


  • Sign into your account in our webstore.
  • Click on Orders to view all of your completed orders.
  • Select the order containing the software program.
  • The Product Key will be displayed in the order detail section.
 
Where is my License ID and Password?

A License ID and Password were needed to activate previous versions of our software programs.


If you purchased your program directly from us in our online webstore, your License ID and Password were emailed to you when you first purchased your program.


If you purchased from one of our resellers, the License ID and Password were printed on a sticker found inside the CD case.

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If you are unable to find your License ID and Password, please contact support@wildginger.com for assistance.

 
What forms of payment do you accept?

We accept the following forms of payment:


  • Visa, MasterCard, American Express, PayPal
  • Money Orders in US funds only
  • Personal Checks on US BANKS ONLY (orders will be held until check clears)
  • Purchase Orders (US schools only) - Net 30 terms
  • All prices are quoted in U.S. dollars.

Please NOTE: We do not accept wire transfers or other payment methods that require our bank account or bank routing numbers.

 
What are your payment terms?
  • Full payment is due at the time of purchase. We cannot offer payment terms, lay-a-way or other extended payment options.
  • Exchange rates from the U.S. dollar to other currencies are determined by your bank at the time of purchase. We have no control over the exchange rate and cannot tell you how much our products will cost in your currency since it will vary on the date of purchase. You will need to check with the bank that issued your credit card for details.
  • Purchase Orders (US schools only) - Net 30 terms
  • We cannot accept purchase orders from companies or institutions outside the US.

Please NOTE: We do not accept wire transfers or other payment methods that require our bank account or bank routing numbers.

 
My credit card was declined but I see a charge from your company.

The charge you see is a preauthorized hold. If your card was declined, the transaction will not post. The hold will be removed from your account according to your credit card company's policy. We have no control over when that might occur. Please contact your card issuer with any questions.

 
How quickly can you ship my order?

We typically ship the next business day.

 
What shipping methods do you offer?
  • Domestic orders - First Class US Mail - usually arrives within 2 to 3 business days
  • Domestic orders - Express US Mail - guaranteed 2 day delivery
  • International orders - Global Express Mail - usually 7 to 10 business days
  • International orders - Priority Mail - usually arrives within 12 to 15 business days

Please NOTE: International orders may incur custom fees. Wild Ginger Software, Inc. does not mark retail merchandise as "gift" or "sample". We will not be held responsible for any custom, brokerage or other fees that may be imposed.

 
What are you shipping and handling prices?

Shipping rates vary by product, shipping method, destination. Please call us if you need shipping rates.

 
What is your refund and return policy?

Our refund and return policy varies by product. Click the link below to view our Guarantees and Refunds page.


 
Do you offer educational discounts?

Yes, we offer educational and student discounts on some of our software programs. Visit our educational pricing page below or contact us for details.


 
Do you offer bundle or volume discounts?

We do offer volume discounts on of some of our software programs. Please contact us for details.

 
Are programs available on CD?
  • Yes, back up CDs are available for our all of our current software programs for an additional charge.
  • We cannot provide back up CDs for software programs that have been discontinued.
  • To purchase a back up CD for your softare, click on Shop and then go to Back Up CDs in the category list on the left side.