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Product Guarantees and Return Policies

Wild Ginger Software, Inc. leads the way in software guarantees. Our money-back guarantees are the longest in the industry and allow you to evaluate our software products to determine if they suit your needs and computer expertise.

To receive a refund within the guarantee time period, you must lock the program, record the deactivation code that will be generated, and return the deactivation code within the time period specified below. Your purchase price in U.S. dollars will be promptly refunded with no questions asked.

Absolutely no refunds will be given without proof of product deactivation.

If the program has been unlocked on two computers, both computers must be deactivated and the deactivation codes provided to Wild Ginger Software, Inc. within the guarantee time period.

Shipping and handling costs, customs and brokerage fees, and return postage are not refundable.

CDs purchased directly from Wild Ginger Software, Inc. should be returned to the address posted on our Contact Us web page. CDs purchased through our resellers should be returned to the reseller along with the deactivation code within the time period specified below.

All CDs should be sent Return Receipt Requested and insured for the value of your purchase. No refund will be given if we do not receive the program CD and the deactivation code. For Cameo purchases, you must also return the Cameo User's Guide in its' original condition.

Products

Cameo v5

  • 15-Day Unconditional Money Back Guarantee from date of purchase
  • 1 Year Warranty for defective or damaged disks
  • Toll free telephone and email technical support

PatternMaster v5

  • 90-Day Unconditional Money Back Guarantee from date of purchase when purchased directly from Wild Ginger Software, Inc. or an authorized reseller.
  • 1 Year Warranty for defective or damaged disks
  • Toll free telephone and email technical support

PatternMaster version 1, 2, 3, and 4

  • PatternMaster v1, v2, v3, and v4 have been discontinued. The 90-day money back guarantee no longer applies to these programs.
  • We can no longer provide replacement CDs for PatternMaster v1, v2, v3, or v4.
  • Toll free telephone and email technical support will be provided for PatternMaster v3 and v4.
  • We can no longer provide technical support for PatternMaster v1 or v2.

Click&Sew 1101, 1102, 1103, and 1201

  • As with other commercial patterns, all Click&Sew sales are final.
  • 1 Year Warranty for defective or damaged disks for 1101, 1102, 1103, and 1201.
  • We can no longer provide replacement CDs for previous Click and Sew titles including the 7000, 8000, and 9000 series Click & Sew programs.
  • Toll free telephone and email technical support

Wild Stitches v1

  • 90-Day Unconditional Money Back Guarantee from date of purchase when purchased directly from Wild Ginger Software, Inc. or an authorized reseller.
  • 1 Year Warranty for defective or damaged disks.
  • Toll free telephone and email technical support.

Style Match v1

  • All Style Match sales are final.
  • 1 Year Warranty for defective or damaged disks.
  • Toll free telephone and email technical support.

Wild Things Pets, Gifts, and Vintage

  • All Wild Things sales are final.
  • 1 Year Warranty for 1 Year Warranty for defective or damaged disks.
  • Toll free telephone and email technical support.

Stitch-n-Stash v1

  • All Stitch-n-Stash sales are final.
  • 1 Year Warranty for defective or damaged disks.
  • Toll free telephone and email technical support