search

Help and Support


Issues and Errors Frequently Asked Questions


 
Error: -2147467259 Could not find file or Could not open database
  • This error indicates the program cannot find the database that holds your measurements charts and styles.
  • Make sure that you have read/write access to the folder where the program resides.
  • If you installed the program under a user account and not the admin account, you will need to uninstall and reinstall with full admin privileges.
  • If the program has been running correctly and you get this error, you may have installed another program that is preventing the program from opening the program's database.
  • First check to see that your database file is in the correct location as indicated below.
  • If the database file is in the correct location, do a Windows Rollback, if possible to restore your system.
  • If you have just done a disk clean using a clean up program it may have removed your database or corrupted your database. Replace the database with a previous back up of the database.
  • Locate the back up file in Windows Explorer where ever you have saved it.
  • Right mouse click on the file name in Windows Explorer and select Rename. Change the name to match the one shown above for your specific PatternMaster program, if the name is different.
  • Contact technical assistance if you cannot resolve this message.

PatternMaster v5


  • Boutique - PMBCharts.sdf in the PMBoutique5 folder
  • Knits - PMKCharts.sdf in the PMKnits5 folder
  • Child's Play - PMCCharts.sdf in the PMChildsPlay5 folder
  • Curves - PMVCharts.sdf in the PMCurves5 folder
  • Tailor Made - PMTCharts.sdf in the PMTailorMade5 folder
  • Applause - PMAWCharts.sdf in the PMApplause5 folder

PatternMaster v4


  • Boutique - PMB4Charts.mdb in the PMBoutique4\Databases folder
  • Celebrations - PMCL4Charts.mdb in the PMCelebrations4\Databases folder
  • Child's Play - PMCP4Charts.mdb in the PMChildsPlay4\Databases folder
  • Curves - PMCV4Charts.mdb in the PMCurves4\Databases folder
  • Tailor Made - PMTM4Charts.mdb in the PMTailorMade4\Databases folder

PatternMaster v3


  • Boutique - PMBCharts.mdb in the PMBoutique3 folder
  • Celebrations - PMCLCharts.mdb in the PMCelebrations3 folder
  • Child's Play - PMCPCharts.mdb in the PMChildsPlay3 folder
  • Curves - PMCVCharts.mdb in the PMCurves3 folder
  • Tailor Made - PMTMCharts.mdb in the PMTailorMade3 folder
  • Me & My Baby - PMYCharts.mdb in the PMMeAndBAby3 folder
 
Error: 3265 Item cannot be found in the collection...

This error indicates that there is a problem with the database used by your program.


Make sure that you have the latest or final update installed for your program.


If you continue to receive this error message, contact technical support for assistance.

 
Error 5: Configuration system failed to initialize

This error indicates that there is a problem with the location where the program saves its configuration settings..


  1. Go to the Start menu and click on Computer.
  2. Find the AppData folder in the right column and double click to open it.
  3. Double click on the Local folder to open it.
  4. Scroll down to find the Wild Ginger Software Inc folder.
  5. Right mouse click on the Wild Ginger Software Inc folder and choose Delete from the pop up menu.
  6. Click Yes to delete the folder.
  7. Launch your program again from the desktop icon and it should regenerate the configuration files.
  8. You may have to activate your program again with your product key.

If you continue to receive this error message, contact technical support for assistance.


wildginger.com
 
Error: Assembly TD_Mgd_3.05_10.dll

Error: Could not load file or assembly TD_Mgd_3.05_10.dll or one of its dependencies. The specified module could not be found. when trying to save DXF files in Cameo v5 or Cameo v6. See System Updates below.


 
Error 48 or 53: KeyLib32.dll or SKCA32.dll missing

You are missing a required Windows system file. See System Updates below.


 
Error: Winsock Error

Turn off your firewalls and other security software to connect to our activation server.


If you are unable to turn off security software, you may have to activate manually. Follow the instructions in your program for manual activation.

 
Error: Invalid Server Response

This error indicates an inability to connect to our activation server.


You may have to activate manually. Follow the instructions in your program for manual activation.


Choose the Support Ticket from the Help menu above to contact us for assistance. Be sure to include your Product Key and your name so we can find your records.

 
Error: Unknown

This can be an issue with your password. You may have selected a password that is too long, includes symbols or is multiple words.


Choose the Support Ticket from the Help menu above to contact us for assistance. Be sure to include your Product Key and your name so we can find your records.