Customer and Technical Support

Our customer service and technical staff are available to answer your questions regarding ordering, order status, shipping, replacement of defective or damaged merchandise, upgrading to newer versions, and Cameo module activation codes.

Wild Ginger Software, Inc. currently provides toll-free telephone in the US and Canada, toll call technical support outside the US and Canada, and free email technical support. While it is our intent to offer free technical support for as long as you own our software products, advancing technologies may prevent us from supporting some of our older products indefinitely. We reserve the right to begin charging a fee for technical support.

Wild Ginger reserves the right to refuse or suspend support to customers who are not willing to comply with product registration or proof-of-purchase requests.

When contacting us for technical support, please include as much information as possible so that we may answer your questions quickly. Make certain to include the version of Windows you are using, any specific error messages, and a complete set of measurements (for measurement and fit issues).

Our regular office hours are Monday through Friday, 9am - 4:30pm, Central Time. You may email or fax 24 hours a day, 7 days a week, including holidays. We strive to reply to all calls, email or faxes within hours. We strive to reply to all calls, email or faxes within hours. Please contact us again if you have not heard from us within one or two business days.

Customer Service

888.929.9453 (Toll free US and Canada)
615.952.3303 Telephone
615.952.3304 Fax
info@wildginger.com

Technical Support

888.929.9453 (Toll free US and Canada)
615.952.3303 Telephone
615.952.3304 Fax
support@wildginger.com

US Mail

Wild Ginger Software, Inc.
1055 Wildlife Trail
Kingston Springs, Tennessee 37082 USA